Successful post-incident debriefings encourage and support participants in recalibrating their mental models about how the system(s) normally behave. Evaluating facilitation and knowledge elicitation skills is part of our assessment.
If you can maintain and sustain your business’ ability to generate deep insights, integrate learning across groups, and disseminate and retain these lessons over time, you will evolve past your competitors.

But how effective are your teams at discovering these insights and making meaningful use of them beyond simple short-term “fixes”? 

Just as all incidents are unique – so are organizations. Doing an assessment can reveal the existing sources of resilience as well as unknown sources of brittleness in your organization.

Research from the field of Resilience Engineering supports that these sources of resilience and brittleness are largely hidden from an organization’s internal view. Finding, exploring, and managing them requires expertise and skill with methods that trace, reveal, and map the cognitive processes of decision making.

Our team represents over 40 years of experience with these methods in high-tempo/high-consequence domains to improve processes, tooling, and practices.

Typical Goals, Objectives, and Deliverables

The goals of an assessment are:

    • To assess the organization’s current approaches to learning from incidents
    • To identify opportunities for the org to improve those methods
    • To recommend specific and actionable ways (practices, tooling, etc.) to deepen and broaden learning from incidents

The objectives of an assessment are:

    • To trace and map the after-incident analyses and sharing processes that already exist in your organization
    • To identify the existing sources of insight generation (tooling, practices, capturing esoteric knowledge, etc.) as well as the challenges to generating insights from after-incident analyses
    • To identify current positive capacity, obstacles, and constraints on knowledge capture, take-up, and remembering of lessons learned
    • To determine the types and range of productive insights that might be added
    • To suggest approaches that the organization can use to obtain these insights

The deliverables of an assessment can include:

    • Written summary (~20 pages for a medium-sized group) of the project findings and recommendations
    • Presentation of the results with organization’s technical and managerial staff
    • Bespoke workshop(s) targeted at developing incident analysis, debriefing facilitation skills, and/or other approaches related to human performance
    • Written summary and/or recording of this workshop

(Deliverables obviously depend on the specific needs of the client and agreement of the engagement. These are just examples.)