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What is it?
5 day workshop on practical incident investigation and analysis in modern software organizations.
Practitioners in software-centered companies with substantial experience coping with incidents and their aftermath in medium to large size enterprises. 16 minimum/24 maximum)
When is it?
September 9-13, 2019
Where is it?
Brooklyn, New York, USA
$6000 USD per seat (20% off for 2nd and 3rd seat from same company)
How to recognize important decisions, actions, and junctures during and immediately after an incident
How to identify, collect, assess, and collate the data relevant to the incident
How to identify and capture the issues that drove attention and action
How to analyze the backdrop & conditions that existed before the incident
How to prepare presentation materials to encourage exploration and generative discussion by others
How to respond to strong reactions.
Incidents can evoke strong responses and even bad behavior that makes useful incident analysis difficult.
This workshop was developed for experienced practitioners in software-centered organizations who have had experience with responding to production incidents and have participated in post-incident review of some form or another, and look to build the foundational skills necessary to get the most value from incidents.
We encourage companies to send two or even three people to participate in the workshop.
Our experience tells us that having a similarly trained, similarly motivated partner to work with substantially improves the quality and efficiency of incident analysis. We strongly recommend that you arrange to attend the workshop with one or two colleagues form your firm.
The second and third attendees from a company receive a 20% discount.
The leaders of this workshop have been studying complex systems failure, Cognitive Systems Engineering, and Resilience Engineering in software-centered organizations for a decade. They bring methods, approaches, and techniques for accident investigation and event reconstruction from the worlds of Systems Safety and Human Factors.