Even though the focus of the project is an assessment, this project itself tends to create momentum for change within an organization:
- Focusing attention on learning from incidents sends a powerful message to the team about the importance of post-incident review.
- Engagement between ACL and engineering staff in dev and ops will generate interest in related topics, new routes of expression, and energy that can be used to move forward in this area.
Ongoing opportunities during the project
During the cycles, there might be opportunities to capture data from new incidents. Our continued presence at the company makes it possible to take advantage of these opportunities to observe the response to incidents, the after-incident reactions, the production of specific countermeasures, and the dissemination of lessons learned from these ‘live’ events.
Naturally, we stay in contact throughout the project with stakeholders. There are usually short progress/midcourse correction meetings near the end of each cycle. These sessions keep the leadership team up to date on the project.