The sunk cost of outages, incidents, security breaches, business interruptions, and missed opportunities is a forced investment for companies. Organizations are motivated to extract as much learning as they can from incidents — but without adequate expertise, preparation, and practice, the opportunity to learn from accidents is likely to be lost.
We want to work with organizations committed to leveraging events to achieve the greatest possible ROI on these unplanned investments in systems safety.
Our mission is to help our partners to build their own capacity to get that ROI.
John Allspaw’s presentation at the DOES 2017 conference outlines this challenge, and insight into how Adaptive Capacity Labs can help: