We are a research and consulting company focused on helping technology-reliant organizations capture critical knowledge and learnings from unexpected events and incidents, such as outages, degradations, and privacy breaches.
Our work goes beyond typical template-driven “postmortem” analyses, bringing decades of experience responding to accidents and incidents in information technology, medicine, aviation, nuclear power, and other domains. We are internationally recognized experts in assisting organizations in managing the aftermath of these high-consequence events.
We study decision making, problem detection and identification, and diagnosis and response coordination — all under “normal” conditions of increasing pressure, complexity, ambiguity, uncertainty, and high consequences of failure.
The most valuable part of our work is when our clients learn how to direct this deep-level analysis themselves and build an internal community of debriefing facilitators and analysts.