Troubled Times, Episode 2

Posted Posted in ACL Posts, Troubled Times

Operators and Organizations Coping with Prolonged and Stressful Emergencies We’ve made some observations over the past month about how tech organizations are adjusting their practices as a result of the COVID-19 pandemic. It’s still too early to synthesize these observations into what we might call “patterns” but some of them do appear to be taking […]

Some Observations On the Messy Realities of Incident Reviews

Posted Posted in ACL Posts, Uncategorized

1) Incident reviews serve multiple purposes. Some of these purposes are overt and explicit but many are not.  Some of these purposes cut across others in unproductive ways. Competing agendas reveal the power dynamics present in the organization. A manager who complains that too few action items were produced has revealed his/her real interest: the […]