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3/31 Team Defense 1

Team Defense is based on a system of help In the March 30, 2020 webinar on Resilience Engineering and Covid-19 pandemic, a colleague asked how should society make the trade-off between the consequences of massive economic disruption versus the aggressive actions needed to turnaround virus transmission, reduce hospital overload, and minimize fatalities. As is always

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Troubled Times, Episode 1

The Criticality of Sustaining the Deployment Pipeline During COVID-19 Much thanks to the members of the Learning From Incidents community who helped review and contribute to drafts of this post! The world is in crisis but I feel like the approach that tech companies around the world are taking to immediately add significant bureaucracy to

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3/28 beyond-surge capacity

Adapting when faced with a beyond-surge capacity incident is essential for effective disaster response.  Studies of sudden-onset, no-notice disaster show that emergency departments and hospitals engage in a massive ad hoc effort to generate adequate resources. They have to mobilize and reconfigure response capacity despite overload, uncertainty, and time pressure. The hospital’s ability to adapt

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