The conventional rationale for undertaking some form of post-incident review (regardless of what you call this process) is to “learn from failure.” Given without much more specifics and context, this is, for the most part, a banal platitude aimed at providing at least a bit of comfort that someone is doing something in the wake of these surprising […]
The Multiple Audiences and Purposes of Post-Incident Reviews Read More »
Here is some data: the last incident your company experienced lasted 54 minutes. What insight does this data reveal besides a) an incident happened, and b) it lasted 54 minutes (at least according to someone interpreting an event as an incident)? What else could we glean from this data? Hrm. What if we found that someone marked
Moving Past Shallow Incident Data Read More »
In November last year, I gave a talk at the DevOps Enterprise Summit in San Francisco. A core point of my talk was that it’s time we start taking human performance seriously in the field of software engineering and operations: “The increasing significance of our systems, the increasing potential for economic, political, and human damage
Taking Human Performance Seriously Read More »
