Uncategorized

  • All
  • ACL Posts
  • aftermath
  • blogpost
  • Cognitive Systems Engineering
  • Conference Talks
  • history
  • human performance
  • Incident Analysis
  • methods
  • Troubled Times
  • Uncategorized

Troubled Times, Episode 1

The Criticality of Sustaining the Deployment Pipeline During COVID-19 Much thanks to the members of the Learning From Incidents community who helped review and contribute to drafts of this post! The world is in crisis but I feel like the approach that tech companies around the world are taking to immediately add significant bureaucracy to […]

Troubled Times, Episode 1 Read More »

Some Observations On the Messy Realities of Incident Reviews

1) Incident reviews serve multiple purposes. Some of these purposes are overt and explicit but many are not.  Some of these purposes cut across others in unproductive ways. Competing agendas reveal the power dynamics present in the organization. A manager who complains that too few action items were produced has revealed his/her real interest: the

Some Observations On the Messy Realities of Incident Reviews Read More »

Scroll to Top