human performance

Human (Cognitive) Work Happens “Above the Line”

In 2017 I gave at talk at the DevOps Enterprise Summit and described a sort of frame that my colleagues outlined in the Stella Report. I walked through it bit by bit, and I’ve captured just that 6-minute excerpt in this video here. However – not everyone likes to watch videos of conference talks, so below […]

Human (Cognitive) Work Happens “Above the Line” Read More »

Taking Human Performance Seriously

By John Allspaw

In November last year, I gave a talk at the DevOps Enterprise Summit in San Francisco. A core point of my talk was that it’s time we start taking human performance seriously in the field of software engineering and operations: “The increasing significance of our systems, the increasing potential for economic, political, and human damage

Taking Human Performance Seriously Read More »