For a little over a year now, we’ve been working closely with the fine people at Uptime Labs and it’s difficult to contain our enthusiasm about it. We’ve worked together on the Incident Fest series this past summer and the upcoming Fix-mas Countdown. We are bullish on what they’re building (as well as how they’re […]
Uptime Labs: Building Expertise in Incident Response Read More »
Here is some data: the last incident your company experienced lasted 54 minutes. What insight does this data reveal besides a) an incident happened, and b) it lasted 54 minutes (at least according to someone interpreting an event as an incident)? What else could we glean from this data? Hrm. What if we found that someone marked
Moving Past Shallow Incident Data Read More »
In November last year, I gave a talk at the DevOps Enterprise Summit in San Francisco. A core point of my talk was that it’s time we start taking human performance seriously in the field of software engineering and operations: “The increasing significance of our systems, the increasing potential for economic, political, and human damage
Taking Human Performance Seriously Read More »
