Understanding Incidents: Three Analytical Traps

Posted Posted in ACL Posts

Dr. Johan Bergström, who leads the MSc program in Human Factors and Systems Safety at Lund University (I am an alumnus) has a short ~7 minute video discussing three common analytical traps that incident analysts and accident investigators can get caught in. They are: 1. Counterfactual reasoning 2. Normative language 3. Mechanistic reasoning Have you seen any […]

Jeli.io: Supporting Grounded Incident Analysis

Posted Posted in ACL Posts

I am an angel investor in Jeli.io, and could not be more excited for the product to come out of “stealth” mode, for many reasons! At its core, Jeli is built around the easy collection and annotation of this data, helping analysts make connections between chat transcripts, interviews, prior related incidents, and a whole host of […]

Presentation: “Findings From The Field”

Posted Posted in ACL Posts

A few weeks ago I gave a talk at the DevOps Enterprise Summit London (which was virtual). The description of the talk: In the past two years, we have had the opportunity to observe and explore the real nitty-gritty of how organizations handle, perceive, value, and treat the incidents that they experience. While the size, […]

How Learning is Different Than Fixing

Posted Posted in ACL Posts

I was honored to present a talk at the AllTheTalks conference a few weeks back. tl;dr: slides are here, video and transcript is below The topic was incident analysis (big surprise there!) and the notion of learning and fixing, and how these activities are related but not the same. A key idea here is that rather than focusing on simply focusing on […]