Some Observations On the Messy Realities of Incident Reviews

Posted Posted in ACL Posts, Uncategorized

1) Incident reviews serve multiple purposes. Some of these purposes are overt and explicit but many are not. ┬áSome of these purposes cut across others in unproductive ways. Competing agendas reveal the power dynamics present in the organization. A manager who complains that too few action items were produced has revealed his/her real interest: the […]