The Negotiability of “Severity” Levels

Posted Posted in Incident Analysis

What does the term severity mean, in the context of incidents involving software systems? Merriam-Webster gives us this: “the quality or state of being┬ásevere:┬áthe condition of being very bad, serious, unpleasant, or harsh.” Here are a few colloquial definitions: “Severity measures the effort and expense required by the service provider to manage and resolve an […]