Incidents As We Imagine Them Versus How They Actually Happen
In September I gave a keynote talk at the PagerDuty Summit in San Francisco, and I echoed some of what I covered in my talk at the ReDeploy conference. For those who like oversimplifications, here is a bulleted list of “takeaways”: Real incidents (and the response to them) are messy, and do not take the nice-and-neat form […]