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Day: November 5, 2018

Incidents As We Imagine Them Versus How They Actually Happen

Posted November 5, 2018November 19, 2018 jallspawPosted in Incident Analysis

In September I gave a keynote talk at the PagerDuty Summit in San Francisco, and I echoed some of what I covered in my talk at the ReDeploy conference. For those who like oversimplifications, here is a bulleted list of “takeaways”: Real incidents (and the response to them) are messy, and do not take the nice-and-neat form […]

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