Moving Past Shallow Incident Data

Posted Posted in blogpost, cognitive systems engineering, Incident Analysis, methods

Here is some data: the last incident your company experienced lasted 54 minutes. What insight does this data reveal besides a) an incident happened, and b) it lasted 54 minutes (at least according to someone interpreting an event as an incident)? What else could we glean from this data? Hrm. What if we found that someone marked down […]

Taking Human Performance Seriously

Posted Posted in blogpost, cognitive systems engineering, history, human performance, methods

In November last year, I gave a talk at the DevOps Enterprise Summit in San Francisco. A core point of my talk was that it’s time we start taking human performance seriously in the field of software engineering and operations: “The increasing significance of our systems, the increasing potential for economic, political, and human damage […]